1. Order Processing and Fulfillment
Upon placing an order on nesell.com, you will receive an order confirmation message via email. We strive to process and fulfill all orders within 2 business days of payment. However, during peak periods, order processing times may be extended.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order. You will pay for shipping at checkout, and this will be the final price for shipping.
3. Shipping Methods
Nesell offers two standard shipping methods for both small and large shipments:
3.1 Small Shipments
- Standard Delivery: Orders typically arrive within 5-20 business days. For orders over $25, all-day delivery is available. For orders under $25, all-day delivery is available for $2.50.
- Express Delivery: Orders typically arrive within 5-10 business days. All-day delivery is available for $20.
3.2 Large Shipments
- Standard Delivery: Orders typically arrive within 10-25 business days. All-day delivery from 7am to 8pm is available for a fee starting at $30. Choose a time slot from 7am to 11am, 9am to 1pm, 11am to 3pm, or 1pm to 5pm at no additional cost.
- Express Delivery: Orders typically arrive within 5-15 business days. All-day delivery from 7am to 8pm is available for a fee starting at $50. Choose a time slot from 7am to 11am, 9am to 1pm, 11am to 3pm, or 1pm to 5pm at no additional cost.
4. Delivery Timelines
Domestic shipments typically take 5-25 business days in transit. International shipments typically take 5-30 business days in transit, but this may vary depending on the courier’s availability in your location.
5. Order Tracking
Customers will receive a tracking link upon dispatch of their order. You can track your order status and estimated delivery date using the provided tracking link.
6. Delivery Address Changes
Nesell can change delivery addresses within 60 minutes of order placement. Please contact customer service if you need to change your delivery address after this timeframe.
7. Shipping to P.O. Boxes and Military Addresses
Nesell ships to P.O. box addresses using postal services only. Nesell ships to military addresses using specific services as per availability.
8. Out-of-Stock Items
If an item is out of stock, Nesell will dispatch the in-stock items immediately and send the remaining items once they return to stock. You will be notified if there are any delays in fulfilling your order due to out-of-stock items.
9. Delayed Deliveries
If delivery time exceeds the forecast, please contact Nesell customer service. We will investigate the delay and provide you with an update on the status of your order.
10. Damaged Parcels
If a parcel is damaged in transit, please reject it from the courier or contact Nesell customer service immediately. We will arrange for a replacement or refund, as appropriate.
11. International Shipments
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. These charges are the responsibility of the recipient.
12. Contact Us
If you have any questions about our shipping and delivery policy, please contact Nesell customer service at [email protected]
Delivery on the way
Inspect upon arrival
Note: If the carrier does not accept it, record an unpacked video after signing for the shipment.
If your order has not arrived yet and you are wondering about its whereabouts, please take the following steps:
1. Check Transit Times: First, consider the estimated transit times for your order based on your location. Domestic shipments typically take 5 – 25 business days, while international orders can take 5 – 30 business days, depending on courier availability in your area.
2. Tracking Information: Keep an eye on your tracking information. Upon dispatch, you should have received a tracking link that allows you to monitor the progress of your shipment based on the latest updates provided by the shipping provider. Use this tracking link to see if there have been any recent updates or if there is any delay in the delivery process.
3. Contact Us: If the delivery time has exceeded the forecasted time and you have concerns about the status of your order, please don’t hesitate to get in touch with our customer service team at [email protected]. We will be able to conduct an investigation into your order’s whereabouts and provide you with the necessary information.
Please keep in mind that delivery times can vary, especially for international shipments, and delays can occasionally occur due to factors beyond our control. Rest assured, we are here to assist you and ensure your order reaches you as soon as possible.
We do not deliver on public holidays. Our warehouse operates from Monday to Friday during standard business hours, excluding national holidays when the warehouse is closed. Therefore, shipments and deliveries are not conducted on public holidays. If you have any specific questions about the delivery schedule, please contact our customer service at [email protected], and they will be happy to assist you further.
We deliver to a wide range of postcodes both domestically and internationally. The delivery time and availability may vary depending on your location. For specific information regarding delivery to your postcode, please proceed with your order on our website, and during the checkout process, you will be provided with shipping options and estimated delivery times based on your provided address. If you have any further questions or need assistance, please feel free to reach out to our customer service team at [email protected], and they will be happy to assist you.
Next-day delivery is not available for all orders. Our delivery terms indicate that in general, domestic shipments have a transit time of 5 – 25 business days, while international orders typically take 5 – 30 business days for delivery, depending on the courier’s availability of service in your location. The availability of next-day delivery may vary, and we recommend checking the estimated delivery time during the checkout process for more specific information on delivery options for your order. If you have any questions or require further assistance regarding delivery, please contact our customer service at [email protected].