Return & Refund Policy

1. Returns

1.1 Change of Mind Returns

Nesell accepts returns due to change of mind within 25 days of receipt, as long as the items meet the following criteria:

• Items must be in their original packaging, unused, and in resellable condition.
• Customers are responsible for return shipping costs.

To initiate a change of mind return, please follow these steps:

1. Contact us at [email protected] within 25 days of receiving your order.
2. Provide us with your order number, the item(s) you wish to return, and the reason for the return.
3. We will promptly provide you with instructions on how and where to return your package.

Please note that items sent back to us without first requesting a return will not be accepted.

1.2 Warranty Claims

Nesell also honors valid warranty claims within 25 days of receipt. Customers must prepay return shipping, but will be reimbursed upon a successful claim.

To initiate a warranty claim, please follow these steps:

1. Contact us at [email protected] within 25 days of receiving your order.
2. Provide us with your order number, the item(s) you wish to return, and a detailed description of the warranty issue.
3. We will promptly provide you with instructions on how and where to return your package.
4. Upon successful evaluation of your warranty claim, we will reimburse you for the return shipping costs.

2. Refunds

Once Nesell receives and accepts returns, refunds will be processed to the original mode of payment or store credit. Please note that refunds may take up to 10 business days to process and reflect in your account.

3. Exclusions

We cannot accept returns on the following items:

• Sale items
• Gift cards
• Items damaged or altered by the customer
• Items not in their original packaging

4. Damages and Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will evaluate the issue and make it right.

5. Order Cancellation

To cancel an order, please send an email to [email protected] within 60 minutes of placing your order. We cannot accept cancellations after that.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item using store credits.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at [email protected].